Frequently Asked Questions

Registration & Troubleshooting
  • What is the difference between Learn Local courses and the other classes and activities you have on offer?

    We are an endorsed Learn Local provider offering a variety of pre-accredited government-subsidised courses.

    Learn Local courses are aimed towards providing pathways into work and further education (however many participants still join for personal interest and self development!) and as they are government subsidised we are able to offer them at a reduced cost to participants.

    Participants in Learn Local courses must meet eligibility criteria (listed in the question below), however our other classes and activities do not have any eligibility requirements unless specified otherwise.

    Find out more about Learn Local here.

  • What are the eligibility requirements to join a Learn Local course? Can I join otherwise?

    To be eligible for government subsidisation for Learn Local courses (listed under Learn Local in the "Find a course" section), participants must be either:
    - Australian Citizen
    - New Zealand Citizen
    - Permanent Resident/Holder of a Permanent Visa
    - Have a place of residence in Victoria
    - Be aged 17+ and not be attending school OR be under 17 and not enrolled at school with exemption.

    An exception is made for eligible Asylum seekers that have been referred by Jobs Victoria Employment Network providers to pre-accredited pre-employment programs.

    If you do not meet the eligibility criteria, a further $150 fee is required on top of the original course cost to cover the funding gap. If you are still interested in enrolling, please contact us for further information on how to pay.

  • I am having trouble on the file upload step during registration, how can I progress?

    The only ID document we require for Learn Local courses is a copy of your Medicare card.

    Please ensure you have:
    - Filled out the text box next to Medicare Card on the list with the number displayed on your card
    - Uploaded a copy of your Medicare card using the "Choose file" buttons

    If you cannot see the text box (on the right hand side of the list) or "Choose file" buttons (below the list) we recommend hitting the "Save For Later" button and opening your registration form from the email sent on another device.

    If you have lost your physical Medicare card, a screenshot of your card from the Medicare section of the MyGov website will also suffice.

    If you are still having trouble or are unable to upload your Medicare card feel free to get in contact with us as we'd be more than happy to help you out - we can help you register over the counter at our centre or provide assistance over the phone on (03) 9764 1166 or by email at

  • Why is all of this information required? Where does it go? Is my information safe & secure? 

    As our Learn Local courses are government subsidised, we are required to provide further information to the Department of Education & Training - we understand that recalling the year you finished high school can be tricky but your best estimates on some questions is fine! (Tip: We usually add around 18 years to your birth date if you finished Year 12 to get the answer!)

    Our enrolments are processed through VetTrak, one of the most trusted leading Student Management Systems used by Registered Training Organisations and other education providers Australia-wide.

    Please email us at for a copy of our Student Enrolment Privacy Notice.


All classes are available for booking online.
Simply follow the register link on our ‘Find a Course’ page.
Payment for courses can be made using a credit card. We can also assist with registration over the counter at our centre and take payment over the phone.
For more details, please email or contact the office on 9764 1166.

Access Key

Our Access Key is an accessibility guide that provides accurate and convenient information about this venue, suitable for all people, regardless of ability.

Knox Learning Alliance

Community Learning Centre is a proud member of the Knox Learning Alliance. Across the five members of the Knox Learning Alliance a wide range of different courses and activities are offered.

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