FAQ & Help

Frequently Asked Questions

Registration & Troubleshooting

What is the difference between Learn Local courses and the other classes and activities you have on offer?

We are an endorsed Learn Local provider offering a variety of pre-accredited government-subsidised courses.

Learn Local courses are aimed towards providing pathways into work and further education (however many participants still join for personal interest and self development!) and as they are government subsidised we are able to offer them at a reduced cost to participants.

Participants in Learn Local courses must meet eligibility criteria (listed in the question below), however our other classes and activities do not have any eligibility requirements unless specified otherwise.

Find out more about Learn Local here.
What are the eligibility requirements to join a Learn Local course? Can I join otherwise?

To be eligible for government subsidisation for Learn Local courses participants must be either:
- Australian Citizen
- New Zealand Citizen
- Permanent Resident/Holder of a Permanent Visa
and:
- Have a place of residence in Victoria
- Be aged 17+ and not be attending school OR be under 17 and not enrolled at school with exemption.

An exception is made for eligible Asylum seekers that have been referred by Jobs Victoria Employment Network providers to pre-accredited pre-employment programs.

If you do not meet the eligibility criteria, a further $150 fee is required on top of the original course cost to cover the funding gap. If you are still interested in enrolling, please contact us for further information on how to pay.
What information is required to register in a Learn Local course?

Upon filling out a short expression of interest form, we will be in contact to complete BLAHBLAHBLAH and sight a copy of your green Medicare card to confirm your Australian residency.

If you have lost your physical Medicare card, a screenshot of your card from the Medicare section of the MyGov website will also suffice.

If you have any trouble or reservations sending through a copy we are more than happy to help you out - we can sight your card over the counter at our centre during our office hours.
Why is all of this information required? Where does it go? Is my information safe & secure?

As our Learn Local courses are government subsidised, we are required to provide further information to the Department of Education & Training - we understand that recalling the year you finished high school can be tricky but your best estimates on some questions is fine! (Tip: We usually add around 18 years to your birth date if you finished Year 12 to get the answer!)

Our enrolments are processed through SocialPlanet, a trusted Student Management System and community development platform used by neighbourhood houses across Victoria.

Please email us at info@communitylc.org.au for a copy of our Student Enrolment Privacy Notice.

Refunds & Cancellations

Location, Transport & Accessibility

Payment, Trial Classes & Joining Mid-Term

COVID-19 Precautions

Miscellaneous

Do I need to bring lunch with me?

Please note that we do not have an on-site cafeteria at the centre. There are vending machines available for light snacks and drinks. Tea and coffee is provided to participants at no further charge.

We recommend bringing your own lunch in for longer classes, however we are conveniently located a short 5-10 minute walk from Stud Park Shopping Centre where you may purchase food from the cafes, food court or supermarkets. There is also a McDonalds, KFC & Red Rooster on the corner of Stud Rd & Fulham Rd.
I noticed that my online class is being recorded. Why is it being recorded? Can I have access to the recordings if I miss a class?

Due to privacy reasons we can not disclose recordings of our classes, however our team will do their best to help you keep caught up with the class with the provision of notes or homework as needed.

We only keep recordings for:
Internal Purposes - to review any complaints or feedback that may need to be addressed
Auditing Purposes - to provide proof that courses were conducted in case of auditing by our funding bodies

How do I know what courses & activities will be on offer next term? When will they be open for enrolment?

Thank you for your interest!

If you know what types of courses & activities you are looking for, you can contact us to be put on a waitlist to be notified when relevant classes/activities next start. We use waitlists and expressions of interest to gauge if a course is viable to run so your opinion matters!

If you would like to keep up to date with what is on offer as well as community news and the occasional special promotion or discount, you can follow our Facebook page here or sign up to our weekly e-newsletter here!
I would like to provide feedback on my experience at the Community Learning Centre - where should I direct it?

We welcome all feedback, positive or negative, to ensure we are meeting the needs of the community and upholding our standards.

If you have had a negative experience, whether it is with a trainer, another participant, or team member at CLC we need your feedback to address any issues as they arise. Feel free to contact us here and we will do our best to address your concerns, or for urgent matters you may contact manager@communitylc.org.au

If our classes and activities have had a positive impact on you we would immensely appreciate a review on Facebook or Google as this helps us reach new participants and lets us know that we're on track!

If you would prefer to leave anonymous feedback, we also use your reviews in our advertising.
If you would like to write a short testimonial it may even make it's way to the Testimonials page on our website!

Frequently Asked Questions

Enrolment

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